Winter Quarter 2013

ENGR110/210
 Perspectives in Assistive Technology 

David L. Jaffe, MS and Professor Drew Nelson
Tuesdays & Thursdays   4:15pm - 5:30pm
Thornton Center - Classroom 110

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Tuesday, January 15th

photo of Gayle Curtis photo of John Tang

Need Finding for Assistive Technologies
Gayle Curtis 1 & John C. Tang, PhD 2
1 UX Design Consultant & 2 Microsoft Research

Abstract: When we look at the drivers of innovation we see two complementary themes emerging: new technologies or methods that open the way to new solutions, and new insights or experiences that bring a better understanding of the problem. With a design thinking approach, we first look to build empathy with the user and the situation, then we use ideation, prototyping and iteration to explore, formulate, and test solutions.

In this class session we will go into more depth with the candidate projects and build our understanding of the problem areas. We want to learn more about the user needs, goals, and values around the problem, as well as the constraints and requirements of the situation itself. One goal for this session is for you to identify a set of questions that you want to address through interview and observation with real users of assistive technologies, as well as some good ideas about people that your team might talk to and work with to inspire both innovation and relevance for your project.

Biosketches:

Gayle Curtis is a design consultant in the San Francisco Bay Area, specializing in user interface architecture and design strategy for online ventures and interactive products. Recently he was Principal Interaction Designer at Yahoo! Earlier he was Creative Director for Information Architecture at Vivid Studios / ModemMedia, and he has led the interaction design and user experience architecture for several startup ventures. At Stanford he has taught courses in Product and HCI Design, and he is most recently part of the teaching team at the d.school. At Yahoo! he developed a practice area in strategic ideation and disseminated it through workshops in the US and Asia.

John C. Tang is a Senior Researcher at Microsoft Research where he designs and studies new tools to support distributed collaboration, which he uses to connect with his research team up in Redmond, WA from Silicon Valley, CA. John's approach combines understanding users' needs through social science methods with designing and prototyping new technologies. John graduated from the Design Division at Stanford University.

Contact information:
Gayle Curtis
gcurtis -at- gmail.com
gcurtis -at- gaylecurtis.com

John C. Tang, PhD
Microsoft Research
johntang -at- microsoft.com
Lecture Material:
Pre-lecture slides - 315 Kb pdf file
Slides - 835 Kb pdf file
Audio (Part 1) - 58:38 - 6.71Mb mp3 file
Audio (Part 2) - 16:12 - 749 Kb mp3 file
Photos - 1.01 Mb pdf file
Arne's Photos - 994 Kb pdf file
Links:
Slide 16: Video + Paper Prototype: Restaurant Touchscreen Tablet Menu (v1) (video 4:43)
Slide 20: Prototyping for Elmo's Monster Maker iPhone App (video 0:43)
Slide 25: Need Finding Tools - Anatomy of a good need finding tool
Slide 26: Personas
Slide 29: Meet real people who represent a range of capability
Slide 31: What to do in Need Finding
Slide 31: Observant Observing
Slide 31: Interviewing and Observing - Design for Agile Aging
Slide 31: Need Finding Tools - Anatomy of a good need finding tool

Updated 01/23/2013

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