Managing Market Thickness in Online B2B Markets

We explore marketplace design in the context of a B2B platform specializing in liquidation auctions and establish that the platform’s ability to use its design levers to manage the availability of supply over time yields significant value. Exploiting a natural experiment, we illustrate that consolidating auctions’ ending times to certain weekdays increases the platform’s revenues by 7.3% by inducing a higher level of bidder participation. Also, we estimate a structural model that endogenizes bidders’ dynamic behavior and find that appropriately designing a recommendation system yields an additional revenue increase by reducing supply-side cannibalization and altering the composition of participating bidders.

Winner of the Service Science Section Student Paper Award
Management Science  · December 2020
Kostas Bimpikis, Wedad J. Elmaghraby, Ken Moon, Wenchang Zhang

Randomized Markdowns and Online Monitoring

We present empirical evidence that monitoring products online is associated with successfully obtaining discounts. Further, we develop a structural model of consumers’ dynamic monitoring to find substantial heterogeneity in consumers’ opportunity costs for an online visit ranging from 2 to 25$. A randomized markdown policy benefits retailers by combining price commitment with the exploitation of heterogeneity in consumers’ monitoring costs. We estimate that the retailer’s profit under randomized markdowns is 81% higher than from subgame-perfect, state-contingent pricing, because the retailer need not limit its inventory to credibly limit markdowns.