2.3 Stakeholder Analysis

Chapter 2.3
Additional Resources

Understanding stakeholders can be a fascinating exercise that provides the innovator with an even better understanding of a medical need and the optimal way(s) to address it.  Chapter 2.3 outlines a process for identifying key stakeholders and isolating their perceptions about a defined need.  The steps below have been excerpted from the chapter and are presented with active web links to assist innovators in getting started.

Identify Stakeholders
  1. What to Cover – Scan the landscape to identify all stakeholders with an interest in the innovation. Start with a cycle of care analysis to identify stakeholders in the clinical environment. Then, conduct a flow of money analysis to identify additional stakeholders in other areas (see 4.3 Reimbursement Basics for more information about following the flow of money in the U.S. healthcare system). Do not overlook stakeholders that, while peripheral, may pose risks for the need (e.g., suppliers of basic components to competitors).
  2. Where to Look
    • Primary Research – There is no better source of information than data gathered directly from stakeholders themselves. Whenever possible, seek to conduct interviews and/or focus groups with a wide variety of target stakeholders. While such primary research, when performed by a young enterprise, does not typically include a large enough sample to be considered truly representative, it can certainly provide invaluable directional information that can then be supported with secondary research on a larger scale. When performing primary research, actively seek input from members of the stakeholder group who are likely to be supportive of a new innovation, as well as those who are not. Seek the advice of individual professionals and patients, as well as input from representatives of professional associations. In addition to targeting physicians and patients, speak with case managers at payer organizations, facility nurses, purchasing managers, facility managers, and any/all other relevant contacts.
    • Professional Societies – Professional societies can provide a wealth of information to help innovators understand the cycle of care and make contact with appropriate stakeholders.
    • Innovation Notebook – Refer back to notes made during observations and as a result of research conducted during the development of the preliminary need statement (see 1.2 Observation & Problem Identification and 1.3 Need Statement Development).
    • Disease and Treatment Research (see 2.1 Disease State Fundamentals and 2.2 Treatment Options).

Outline Benefits and Costs for Each Stakeholder Group
  1. What to Cover – Identify the specific benefits and costs that an innovation would create for each unique stakeholder group. Carefully consider direct benefits and costs, as well as those that are indirect. Be exhaustive in considering each stakeholder’s perspective.
  2. Where to Look

Summarize Net Impact and Key Issues for Each Stakeholder Group
  1. What to Cover – After a list of costs and benefits has been developed for each stakeholder group, make a determination regarding the overall impact of the innovation on each group. This will be a somewhat subjective determination – the important thing is to understand directionally whether a stakeholder group is likely to be supportive or resistant to the introduction of the innovation (positive, negative, neutral). Then, summarize the most important issues that are likely to drive stakeholder behavior so it is clear what opportunities/challenges need to be addressed when preparing to interact with each group.
  2. Where to Look
    • Interviews – Go back to any stakeholders already interviewed to validate the assessment of net impact and the most important issues to be addressed.
    • Treatment Research – Review the gap analysis performed as part of 2.2 Treatment Options.

Classify Stakeholders and Assess Trade-Offs
  1. What to Cover – Further evaluate the stakeholder groups and classify them based on their unique characteristics, key issues, and level of power/control. Which stakeholder groups are imperative to win over? Which stakeholders are not central to the adoption of the innovation, though one would hope to influence them? Next, understand what relationships exist between stakeholders. Examine the trade-offs required to address the interests of the most powerful/important stakeholders. If their needs are met, how does that affect the needs/interests of other parties? Will it change the likelihood of other groups supporting the innovation? Again, this will be a relatively subjective evaluation. However, in developing a comprehensive understanding of the stakeholder environment, it is imperative to consider how meeting the needs of one group affects the needs of other groups.
  2. Where to Look – Refer back to the resources listed above, as needed. Review case studies and articles on other companies to see how they have prioritized stakeholders and managed trade-offs among them in bringing medical devices to market.

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