Based on a document by Julie Zelenski, Cynthia Lee, and others
If, over the course of the quarter, you ever need any clarifications on course materials or policies, or are wrestling with a challenging bug, there are a variety of resources available. We hope you'll take advantage of them!
Helper Hours
Helper hours are a great place for discussion on conceptual topics or issues too complex for the discussion forum, both with other students and with the course staff. They are also the primary resource when you need help resolving a code-specific issue with a staff member. 1:1 help is limited to 15 minutes to ensure we can help as many people as possible. Helper hours are either in-person-only or remote-only. In-person-only helper hours are held in the Huang Basement study area; remote-only helper hours are held on the Zoom link posted on the course Canvas ("Zoom" tab).
Once you arrive, you can sign up using the CS Department Queue website, linked below - you'll need to sign in with your SUNET ID. Please fill out the fields in the form when you sign up, including the location field if you are attending in-person-only helper hours, so we can easily find you.
When joining remote-only helper hours, please join the Zoom once you sign up in the queue. When it's your turn to be helped, you can let us know if the question you have can only be answered in a private room. Private room help is limited to 15 minutes to ensure we can help as many people as possible. But our default is to help in the group room, so that we can help as many people as possible. Group discussions do not have a strict time limit, as our help there is more fluid and benefits more people - another reason to try and frame your question in a way that is appropriate to ask in a group setting!
CGOE Helper Hours
CGOE students can sign up for remote help using the same QueueStatus queues during any helper hours session (in-person-only or remote), and join Zoom to be helped. A course staff member will hop on Zoom to help you.
Helper Hours Details
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Primary and secondary queues: our priority is to help as many people during each helper hours session as possible. For this reason, we have two signup queues. The primary queue permits 1 signup per person every 8 hours; the secondary queue has no signup timeout limit. We will help students in the primary queue first, and if the primary queue is empty we will help students in the secondary queue. Both queues will be opened at the start of a helper hours slot, and closed at the end. Depending on demand during helper hours, we may need to close the primary queue before the end of a helper hours session in order to ensure we can help everyone who is in the primary queue; we may later re-open it if we are able to help more people. This 2-queue structure allows students to have a very good chance of getting helped at least once a day in helper hours.
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1:1 TA Help Sessions: 1:1 help sessions are limited to 15 minutes to ensure we can help as many people as possible. During a help session, our main focus is to help you get un-stuck; we want to help you further progress on what you are working on, and give advice or help with what to do next. We are happy to offer guidance and point you in the right direction with any issues you encounter, but the course staff is not responsible for finding and fixing all your bugs. If you're in the midst of a debugging effort, please provide information about what you are trying to accomplish, what you have tried/observed, what you think might be the problem, and what advice you need to move forward. The course staff is not able to debug your code for you, and is not able to look at your code except when absolutely necessary; instead, we want to provide advice and answer questions to help you to gain experience in understanding and debugging your own code.
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Providing Detailed Signup Information: Providing specific information about your question or topic when signing up allows the course staff to most effectively help you. In particular, for debugging questions please make sure to gather information and explore the issue on your own first, and fill out the signup space fully with any information you have gathered from your debugging efforts so far - for instance, what is the smallest possible test case that is failing? What information have you been able to gather from GDB or Valgrind? Do you have a hypothesis as to what line(s) you think are the source of the issue? If a debugging question signup doesn't provide enough information, we will ask you to please sign up in the queue again with additional information so that we can effectively help you.
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Post-session Help Summaries: After a help session, we will write up a summary of the help session and any actionable next steps - you can view these help summaries by clicking here. Future TAs that help you can also use information from prior help summaries to more effectively help you.
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Working with other students: when working with other students in helper hours, please adhere to the Honor Code and collaboration policies. For example, do not discuss code-level or answer-level details with other students, do not look at others' code/solutions or share your code/solutions with others, do not work through debugging another student's program, and make sure to cite collaboration as appropriate.
Queue, Zoom and Help Summary Links
Click below to open the queue website where you can access the primary and secondary queues:
Click below to view your help summaries from past TA help sessions:
Join the CS111 Zoom link for remote helper hours here:
View Remote helper hours Zoom Link
Calendar
The below calendar lists when the staff will be helping students at Helper Hours (all times in PDT). This schedule will typically be the same week-to-week. Please make sure to note the location (in-person-only vs. remote-only)!
Note: recently we've noticed a strange Outlook Calendar bug that's causing events to mis-display on the helper hours calendar. Unfortunately we haven't been able to figure out a permanent way around this issue yet, but in the meantime we've found one temporary fix is to toggle between week view and month view in the top right corner, sometimes more than once, and that seems to "give it a kick" to resolve the issue. A quick way to know you're seeing the correct display is there should be a helper hours session listed on Sun 2/9 from 7:30-9:30PM PDT. We're sorry about this issue, and are hoping we can figure out a way around it soon.
ICAL link if you want to subscribe to this calendar in your own calendar: right click and copy this link (don't download this file, but instead subscribe to a calendar and paste this URL)
Here is a current list of helper hours times - please check the calendar to confirm, as times may shift slightly.
Monday:
- 2:30-4:30PM
Tuesday:
- 9:30-11:30AM
- 3-5PM
- [REMOTE] 7:30-9:30PM
Wednesday:
- 9-11AM
- 1:30-3:30PM
- 3:30-5:30PM
Thursday:
- 10AM-12PM
- 2:30-4:30PM
- [REMOTE] 7-9PM
Friday:
- 3:30-5:30PM
Sunday:
- [REMOTE] 7:30-9:30PM
Tea Hours
There are also "tea hours" each week, which is additional time where we can chat about non-homework / course-concept-related questions such as casual course chats, CS courses in general, or anything else that might be on your mind. There are tea hours each week at different times, and there will be tea! (or you're welcome to bring your own as well). The Remote Helper Hours Zoom link will also be open during Tea Hours if you'd like to call in remotely. Please feel free to stop by!
View Nick's Tea Hours Calendar
ICAL link if you want to subscribe to this calendar in your own calendar: right click and copy this link (don't download this file, but instead subscribe to a calendar and paste this URL)
EdStem Discussion Forum
We host a course discussion forum on EdStem ("Ed"). In Ed, you can engage with your peers, ask your questions, and answer those of your classmates. The forum is appropriate for all topics of course relevance, e.g., discussions of readings/lectures, advice on using the tools effectively, clarifying specifications of an assignment, sharing resources, and more. Having the discussion in a public place means that everyone can benefit and keeps things efficient and inclusive to all. The course staff will also monitor and participate in the forum. Finally, the forum will also be used to source questions about lecture sessions, both during and after.
Note that it is not intended for in depth questions about your code, or for private post questions - please visit helper hours for these questions!
Here are some tips:
- Search before you post
- Use a descriptive summary for your post
- Follow and respond to others' posts
- Heart questions and answers you find useful
- Share interesting course related content with staff and peers
We encourage you to participate openly and non-anonymously on the forum when asking questions or posting answers; it is immensely rewarding to know who you can thank for an answer to your question, or who you are helping by answering a question!
Please do NOT publicly post the code to solve a homework assignment (in whole or in part, or partial code in progress) on the class discussion board, ever, for any reason; this can be considered a violation of the Stanford Honor Code. Also please do not publicly post highly detailed written descriptions of your solution to an assignment. It is, however, acceptable and encouraged to publicly post discussions of homework ideas in general terms, or refer to a non-homework piece of code, such as a lecture example or example from the textbook. You may publicly post any code you like as long as it is not part of a homework assignment solution.
By clicking the link below, you acknowledge that you have read the preceding text, and agree to abide by the rules written above.
Frequently Asked Questions
Can I schedule an appointment outside of helper hours?
Our staff is committed to the 30+ hours scheduled per week; for this reason, requests for additional appointments with the TAs cannot generally be accommodated.
The staff queue is crowded the night before a deadline. How can I get help at a less busy time?
Any staff helper hours scheduled close to the assignment deadlines are likely to be heavily attended with students focused on meeting deadlines, and the staff will need to keep up a brisk pace to efficiently process the large number of questions. Hours at other times in the week are more relaxed, and we encourage you to take advantage of those off-peak hours.